The holidays are almost here, and as we prepare for what is sure to be an exciting peak season, I’d like to share some helpful information from our logistics team, as well as an updated Goods Vendor Guide and news about a few of the new supplier resources I introduced in September.
Holiday Preparedness 2016
As we prepare for increased sales and shipping volume around our Black Friday and Cyber Monday promotions, our logistics team has compiled this helpful checklist of best practices for drop shipping, 3PL post purchase, consignment, and pre-buy:
If you have any questions or concerns about these best practices, please contact email@example.com, and the team will be happy to help out. We’re looking forward to working with all of you to make this peak season a huge success!
Our beta group of suppliers continues to be invaluable in the ongoing development and rollout of the Gateway platform. Their feedback has helped us make many improvements, aimed at creating a better and easier experience for all of you when we start rapidly scaling the platform in early 2017. Thanks so much to those who have joined us in working with Gateway so far—I can’t wait for all of you to try it out! Look for continued updates as transition plans progress.
Vendor Guide Updates
As of October 7, 2016, there have been several updates to the Goods Vendor Guide and NCCR schedule. We’ve made changes to drop-shipping standards, updated payment terms and delivery, outlined new carton and pallet guidelines for softlines products, updated carrier language, and created new NCCR charges. Please make sure you and your team familiarize yourselves and take any necessary steps to come into compliance with the new changes. You can take a look at the most recent version of our Vendor Guide here: Goods Vendor Guide. If you have any questions about changes to the guide, please reach out to firstname.lastname@example.org.
Holiday Reminders From Merchandising
Our Merchandising team has put together some Holiday tips for suppliers using Commerce Interface, including how to request product attribute updates for multiple deals in bulk and how to avoid having deals flagged as duplicates. See the doc below for more info, and watch your inboxes for further updates from merchandising leading up to the holidays:
Vendor Operations & Logistics Updates
The aim of this initiative is to build upon customer feedback and give suppliers the ability to ship multiple orders by the same customer together. We’ve added a new field on the DS order file that will help suppliers more easily identify orders that are being shipped to the same address so they can be combined into a single shipment. This new “parent order ID” field will assign the same parent order ID to orders going to the same address.
Keep an eye out for more info on this new solution, which is currently in place for a number of suppliers and will be rolled out to additional users over the coming months. Suppliers interested in using the parent order ID field immediately can contact their account manager for further info.
Delivery Estimates For Drop-Ship Customers
In an effort to boost sales, some Goods drop-ship deal pages now show delivery estimates. Using customer location; fulfillment-center proximity; and timelines for order processing, fulfillment, and shipping, the feature gives customers who land on your deal page a dynamically generated estimate on when they can expect a product to be delivered to them.
If you’d like more information on the sales benefits of having delivery estimates on your products’ deal pages, or if you want to know more about the shipping requirements for participation in this initiative, please reach out to email@example.com
In September’s newsletter, I announced our ongoing efforts to provide vendor scorecards highlighting key operational performance metrics. I hope the improved visibility the scorecard provides will help you continue to work with our teams to define your goals and drive increased sales volume. We’ll continue to roll out scorecards to vendors via email throughout Q4, and they’ll be available within the new Gateway platform in 2017. In the coming weeks, we’ll also be making a rolling four-week forecast available to vendors to accompany the vendor scorecard. If you have questions about your vendor scorecard or the new four-week forecast, feel free to reach out to firstname.lastname@example.org.
As always, if you have questions or feedback for us, or if you need information on who your Groupon Goods Account Manager is, please reach out to email@example.com and provide your business name. Your dedicated account manager will respond with their direct contact information. If one of your primary Goods contacts is no longer available, your account manager will gladly direct you to a current point of contact. We always love to hear from you, so don’t hesitate to be in touch!
General Manager Groupon Goods North America