Support SLA


Please submit an EDI Support ticket here with "EDI" as the Contact Reason if you are having issues with EDI. Please note that we will get back to you within 48 hrs of a request during business days. Our support team will be available for any urgent only issues during 11/28-12/01 over the Thanksgiving break. Please do not email edi@groupon.com as issues will not be addressed via email. 


Q4 Peak Integration Moratorium


During the month of November through December 2019 we will not be integrating via EDI to prevent the risk of any issues that might occur with transitioning accounts to EDI during this busy period. We will also not be conducting any testing and will start up again in January. 


FAQ


  1. Once I’m setup with EDI, who do I reach out to for support? 

    • Please submit an EDI Support ticket with "EDI" as the Contact Reason so our EDI team can help you as quickly as possible. 

  2. What format is accepted by Groupon EDI? 

    • Groupon’s EDI only accepts X12 formatting 

  3. Does EDI support non-dropship deals? 

    • No, EDI currently only supports dropship deals in both Gateway and Goods Central. EDI does not support bulk purchase orders that are routed through Groupon’s warehouse. 

  4. Does EDI support Goods Central (Commerce Interface) created deals? 

    • Yes, EDI supports Goods Central deals for the 850, 855, and 856 (orders and tracking); however, the 846 inventory does not support Goods Central created deals. The 846 inventory feed only supports Gateway created deals. 

  5. Does Groupon charge a fee for EDI integration/usage? 

    • No, Groupon does not charge a fee, however, we do only support VAN integrations. The vendor will be responsible for any charges associated with their VAN set up and transaction fees. 

  6. Does Groupon have a preferred VAN? 

    • Groupon utilizes Intertrade as our VAN, but we can interconnect with any Tier 1 VAN. 

  7. Do you support the 810 invoice? 

    • No, Groupon does not support the 810 feed. The current invoicing process will remain the same and you can access your invoices in Remittance Center (within Commerce Interface). 

  8. Can I only use the 846 inventory feed or do I have to use all supported transactions? 

    • Yes, you can send only the 846 inventory feed without the 855 and the 856. Do note that the 846 inventory feed only works with deals created in Gateway and not Goods Central (Commerce Interface). 

  9. Can we send cost changes via the 846?

    • No, the 846 only updates inventory. Cost is not supported via 846. Cost changes for deals created in Gateway can be made individually in the Gateway portal or using the Cost & Quantity bulk upload csv. Only include SKU's that need to have inventory updated; do not send your entire catalog.

  10. Does the 856 support multiple tracking numbers? 

    • EDI does support multiple tracking numbers per parent order ID. It does not, however, support multiple shipments for the same SKU in an order.

  11. Do we still need to enter the tracking number for orders in the Commerce Interface (CI) portal once we are setup with EDI?

    • No, once you send the 856 with tracking info that will automatically push data to CI and you will still have access to view your orders. It should take no more than 15-20 minutes for orders to reflect correctly in CI from the 856 feed. If you are not using the 856 feed, you will have to update the tracking numbers manually in CI. 

  12. We ship to Canada via Landmark, what is the accepted carrier code for the 856? 

    • Ship to CA for Landmark is broken up into two groups, GPP (Groupon Paid Parcel) & SPP (Supplier Paid Parcel). GPP vendors will ship using Groupon's FedEx Ground account (use code FEDEX for the 856) for getting orders to a Landmark facility. SPP vendors will use a shipping method of their choice to get orders to Landmark and will select a code from the accepted carrier list accordingly. Both groups will upload tracking info to Landmark when uploading tracking info on the 856.

  13. What is the difference between IR and R4 rejection codes for the 855?

    • IR = reject, outside service area / invalid address

    • R4 = reject, no inventory

  14. Shipping method on the 850, TD5 segment says "BEST," which carrier do I use to ship?

    • If you ship on your own account, choose the best shipping option for you. However, note that we only accept certain carriers which are listed here along with the carrier codes you should return on the 856. 

    • If you ship on Groupon's account, refer to the FedEx Routing Letter that was provided to you at time of onboarding. Our accepted carrier codes are listed here

    • If you are on the Delivery Express program, you must ship according to the guide outlined here. Our accepted carrier codes are listed here.

  15. I ship LTL, where do I find the customer's phone number and email address to get in touch with them regarding their LTL delivery?

    • On the 850, you can find the customer's phone number and email address on the PER segment on the 4th placement.


Troubleshooting


  • 850

    • We did not receive orders

      • Submit an EDI Support ticket here 

      • The 850 is missing the VN (SKU) number.
        VN (SKU) has to be listed for each option within a deal. If the VN is missing, the order most likely corresponds to a Goods Central deal. You will have to go into the deal setup page in Goods Central (CI) and add the missing SKU (VN) number. 850's cannot be re-sent once sent so you will need to go into CI to manually add tracking for the order. Any new order that comes in after you have added the SKU (VN) in CI will include the VN segment.


  • 855

    • 855 is not updating order status in CI

      • There are a few segments to check for in the file that are requirements that directly affect mapping to CI. If any of the following segments are missing, the order will not update in CI. 

        • REF*CO 

        • REF*IA

        • VN

  • 856

    • We provided the incorrect tracking number(s) on the 856, how can we correct it?

      • Do not send another 856 as that will have no effect on the order. Instead, let us know and your Account Manager will provide a replacement tracking document and upload it to Commerce Interface. 

    • 856 is not updating order status in CI

      • There are a few segments to check for in the file that are requirements that directly affect mapping to CI. If any of the following segments are missing, the order will not update in CI. 

        • REF*CO 

        • REF*IA

        • VN

        • TD5_05 has to be one of Groupon's accepted carrier codes found on this list

        • Tracking number does not match to carrier code (TD5_05)

        • Incorrect BSN_05 (SOPI = 0001, SOIP = 0002)

  • 846

    • 846 is not updating inventory in Gateway

      • Make sure that the VN matches the SKU exactly as it is listed in Gateway. If they do not match inventory will not update. 

      • REF*IA has to be present 

      • If your SKU has a comma(s), inventory will also not update so make sure that you don't have commas in the SKU. If there are commas, change the SKU in Gateway to dashes and resend 846 with dashes matching the SKU in Gateway. 

      • You must always include a number in the QTY_02 element (must be an integer, as it will fail if it contains decimals), cannot be left blank as this will cause file to fail.