Vendor Support & Quick Contacts List
For your future needs, please reference the list below.
What’s the topic?
Who can help?
Fulfillment (dropship & 3PL): replace tracking, shipping questions, general account questions
* Note EDI Fulfillment
Contact Reason > EDI Support
General Gateway Questions & Support
Search Issue/Question on the Vendor Helpdesk.
Can’t find answers? Email your Account Manager.
Update Account Information: add users, update shipping/business address in Gateway, update payment terms
Merchandising: co-op/marketing, contracting, featuring, pricing, ratings and reviews
Buyer (varies depending on category of goods)
Accounts Payable: overdue payments, request remittance information for account,
Contact Reason > Goods AP
Compliance/NCCR Chargebacks: more information, disputes, reversals, received QTY dispute on a 3PL Purchase Order
Contact Reason > NCCR Chargeback Dispute
Submit Warehouse Closures
Contact Reason > Submit Holiday Closure
Update Purchase Orders (hybrid or 3PL orders)
Contact Reason > Purchase Order Update
Modified on: Wed, 13 Feb, 2019 at 12:23 PM
Did you find it helpful?Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.