Vendor Support & Quick Contacts List

For your future needs, please reference the list below.

What’s the topic?

Who can help?

Fulfillment (dropship & 3PL): replace tracking, shipping questions, general account questions

Account Manager


* Note EDI Fulfillment 

Vendor Helpdesk Ticket

Contact Reason > EDI Support

General Gateway Questions & Support

Search Issue/Question on the Vendor Helpdesk. 

Can’t find answers? Email your Account Manager. 

Update Account Information: add users, update shipping/business address in Gateway, update payment terms

Account Manager


Merchandising: co-op/marketing, contracting, featuring, pricing, ratings and reviews

Buyer (varies depending on category of goods)


Accounts Payable: overdue payments, request remittance information for account, 

Vendor Helpdesk Ticket

Contact Reason > Goods AP

Compliance/NCCR Chargebacks: more information, disputes, reversals, received QTY dispute on a 3PL Purchase Order

Vendor Helpdesk Ticket

Contact Reason > NCCR Chargeback Dispute

Submit Warehouse Closures

Vendor Helpdesk Ticket

Contact Reason > Submit Holiday Closure

Update Purchase Orders (hybrid or 3PL orders)

Vendor Helpdesk Ticket

Contact Reason > Purchase Order Update